JR
Jabulile R
1 reviews | Active since Nov 2017
02 May 2023, 18:31
Pathetic service
I'd rate it zero if there was that option. I've been calling numerous times requesting a quote on my vehicle finance if i were to increase my installment. The consultants keep on telling me they are escalating to the relevant department and i should be contacted back, from April up to this date, no call whatsoever.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 May 2023, 07:50Hi Jabulile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 May 2023, 07:50
Official
Hi Jabulile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JR
Jabulile R's updateReviewer Update
09 May 2023, 09:59"The matter is in the right hands" yet i still have not been contacted. I was promised that i'll get a call on Thursday before 16:00, it's Tuesday today am still waiting for that call. Ngaze n***sola Jehova by choosing this bank🚮🚮had i known.
JR
Jabulile R's update09 May 2023, 09:59
Reviewer Update
"The matter is in the right hands" yet i still have not been contacted. I was promised that i'll get a call on Thursday before 16:00, it's Tuesday today am still waiting for that call. Ngaze n***sola Jehova by choosing this bank🚮🚮had i known.
Standard Bank's replyOfficial
09 May 2023, 10:24Hi Jabulile
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 May 2023, 10:24
Official
Hi Jabulile
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Thank you for getting back to us. We will follow up and get back to you.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JR
Jabulile R's updateReviewer Update
30 May 2023, 09:24I can't wait to get my vehicle finance paid up with you guys. I increased the debit order to shorten the term, I was short debited, I then bothered myself and called to find out why was I short debited, I was told everything is in order but I'm now getting nasty SMS's that I need to make arrangements as if this had anything to do with me. On the debit date there were sufficient funds, yet you decided to debit what you debited.
JR
Jabulile R's update30 May 2023, 09:24
Reviewer Update
I can't wait to get my vehicle finance paid up with you guys. I increased the debit order to shorten the term, I was short debited, I then bothered myself and called to find out why was I short debited, I was told everything is in order but I'm now getting nasty SMS's that I need to make arrangements as if this had anything to do with me. On the debit date there were sufficient funds, yet you decided to debit what you debited.
Standard Bank's replyOfficial
30 May 2023, 09:27Dear Jabulile
Our sincere apologies for the inconvenience experienced.
Please note that we have flagged this matter with our team to further investigate.
We will be in touch with further feedback.
Kindest regards,
Our sincere apologies for the inconvenience experienced.
Please note that we have flagged this matter with our team to further investigate.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 May 2023, 09:27
Official
Dear Jabulile
Our sincere apologies for the inconvenience experienced.
Please note that we have flagged this matter with our team to further investigate.
We will be in touch with further feedback.
Kindest regards,
Our sincere apologies for the inconvenience experienced.
Please note that we have flagged this matter with our team to further investigate.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team