SM
Sabata Mokoena-Sempe
1 reviews | Active since Jun 2023
21 Jun 2023, 13:31
Pathetic service
I've made a claim with liberty regarding my car, I've been paying my premiums consistently since last year October. I had an accident and submitted the claim,from what I know about my excess, I'm supposed to pay 4500 but now they're telling me to pay 8500 excess which I don't know of and never agreed to ridiculous amount from the first place.Ive asked for recordings of my conversation with them the day I took the policy, it's been seven days waiting for them to send me the recordings but to no avail.Ive decided to instruct my lawyer to deal with the matter and I will be reporting them to insurance ombudsman
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Jun 2023, 13:47 Dear Sabata
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Jun 2023, 13:47
Official
Dear Sabata
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
04 Jul 2023, 09:57Hi Sabata
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Jul 2023, 09:57
Official
Hi Sabata
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team