SP
Selwyn P
1 reviews | Active since Mar 2023
29 Mar 2023, 19:52
Pathetic Service
This is unnecessary stress especially when I have just had a kidney transplant and I have made enquiries for the people responsible at Kingsmead branch,namely Thando Maseko and Junaid Ebrahim,I've put in a claim and sent emails upon emails and it's gone over a month and still no response.They are so unprofessional, really wish someone from higher up that these characters report to can pls call me and put this matter to rest, never seen *********** people like this that is employed by Standard bank.The sad thing,I bank and and have my bond with standard bank......
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Mar 2023, 07:41Dear Selwyn
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply30 Mar 2023, 07:41
Official
Dear Selwyn
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
SP
Selwyn P's updateReviewer Update
01 Apr 2023, 19:01It's absolutely dismal,Standard bank is one the biggest banks in the world and their services are so pathetic, it's gone over a week and to date no one has called from the Insurance company other than a gentleman called Donald,i regret banking with this pathetic bank leave having my account and bank account with this useless institue.
They don't care about an individuals well being but they quick to take fees and charge us unnecessary fees,I'll be posting my bad experiences with this on forms of social media cause all they have done is **** and cover this Insurance claim.
The stress after my transplant is so uncalled for.Seems like I have to go the legal route.
Disappointing Sevice
Mr SS PHILLIPS
(c) ***
SP
Selwyn P's update01 Apr 2023, 19:01
Reviewer Update
It's absolutely dismal,Standard bank is one the biggest banks in the world and their services are so pathetic, it's gone over a week and to date no one has called from the Insurance company other than a gentleman called Donald,i regret banking with this pathetic bank leave having my account and bank account with this useless institue.
They don't care about an individuals well being but they quick to take fees and charge us unnecessary fees,I'll be posting my bad experiences with this on forms of social media cause all they have done is **** and cover this Insurance claim.
The stress after my transplant is so uncalled for.Seems like I have to go the legal route.
Disappointing Sevice
Mr SS PHILLIPS
(c) ***
Standard Bank's replyOfficial
02 Apr 2023, 08:44Dear Selwyn
We’re saddened to hear that this has been your experience. We have requested the insurance team to urgently provide us with an update on this matter.
Kindly await a call from the team on 03 March 2023.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We have requested the insurance team to urgently provide us with an update on this matter.
Kindly await a call from the team on 03 March 2023.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2023, 08:44
Official
Dear Selwyn
We’re saddened to hear that this has been your experience. We have requested the insurance team to urgently provide us with an update on this matter.
Kindly await a call from the team on 03 March 2023.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We have requested the insurance team to urgently provide us with an update on this matter.
Kindly await a call from the team on 03 March 2023.
Kindest regards
Standard Bank Hello Peter Team
***