MS
Matshepo S
1 reviews | Active since Jul 2016
13 May 2025, 11:42
Pathetic service!
Pathetic service! I have spent over 2 hours with your service consultants - Derishni, Gugu, Koketso. Although they were professional, your systems are a definite let down. I logged a ***** case with you last week, received my card today but none of my accounts are on the banking app. I cannot link the accounts or retrieve my pin through your IVR option which I tried TWICE - which states that my contact number is wrong. I have used the same pin, contact number and card several times and this should not be an issue. I need someone to contact me today as I will NOT be going to a branch to have this rectified. In the age of technology, your services are really below standard. I have NEVER struggled like this with ABSA!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
13 May 2025, 11:46Dear Matshepo S,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply13 May 2025, 11:46
Official
Dear Matshepo S,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's replyOfficial
13 May 2025, 17:29Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply13 May 2025, 17:29
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
MS
Matshepo S's updateReviewer Update
14 May 2025, 12:28Emma called but the information she relayed is useless as it should have been provided by the first person I made contact with. There is no redeeming your service post this encounter.
MS
Matshepo S's update14 May 2025, 12:28
Reviewer Update
Emma called but the information she relayed is useless as it should have been provided by the first person I made contact with. There is no redeeming your service post this encounter.
Standard Bank's replyOfficial
14 May 2025, 12:57Dear Matshepo,
We sincerely apologize for the inconvenience and frustration this may have caused. We truly value your patience and would love to assist you further.
We sincerely apologize for the inconvenience and frustration this may have caused. We truly value your patience and would love to assist you further.
However, this particular request can only be actioned by our branch team. We kindly recommend reaching out to them directly for the most efficient support.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2025, 12:57
Official
Dear Matshepo,
We sincerely apologize for the inconvenience and frustration this may have caused. We truly value your patience and would love to assist you further.
We sincerely apologize for the inconvenience and frustration this may have caused. We truly value your patience and would love to assist you further.
However, this particular request can only be actioned by our branch team. We kindly recommend reaching out to them directly for the most efficient support.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
MS
Matshepo S's updateReviewer Update
14 May 2025, 13:40Tshepang from Sanridge Square branch assisted me and actually apologized for the service failure, something that none of your contact center agents did. Relay this message to him as he was the ONLY one who cared enough about my frustration. Furthermore, please communicate to your staff the process to follow should they encounter what I did. Do the right thing the first time around and you might just save your reputation.
MS
Matshepo S's update14 May 2025, 13:40
Reviewer Update
Tshepang from Sanridge Square branch assisted me and actually apologized for the service failure, something that none of your contact center agents did. Relay this message to him as he was the ONLY one who cared enough about my frustration. Furthermore, please communicate to your staff the process to follow should they encounter what I did. Do the right thing the first time around and you might just save your reputation.
Standard Bank's replyOfficial
14 May 2025, 14:07Thank you so much for your update.
We’re truly pleased to hear that you received the assistance you needed.
We’re truly pleased to hear that you received the assistance you needed.
Your message of gratitude has been warmly passed on to Tshepang.
It means a great deal to our team when their efforts are recognized, and I’m sure your words will make their day.
It means a great deal to our team when their efforts are recognized, and I’m sure your words will make their day.
Please don’t hesitate to reach out if there’s anything more, we can do for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 May 2025, 14:07
Official
Thank you so much for your update.
We’re truly pleased to hear that you received the assistance you needed.
We’re truly pleased to hear that you received the assistance you needed.
Your message of gratitude has been warmly passed on to Tshepang.
It means a great deal to our team when their efforts are recognized, and I’m sure your words will make their day.
It means a great deal to our team when their efforts are recognized, and I’m sure your words will make their day.
Please don’t hesitate to reach out if there’s anything more, we can do for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***