Pathetic service

I have contacted Standard Bank's Home Loans Department five times over the past two months regarding the title deed for a property that was fully paid off more than ten years ago. On each occasion, I was assured that feedback would be provided via email, yet I have received no response to date. I am also concerned that two bond account numbers for this property still appear on their system.

This lack of communication is unacceptable, particularly given the number of follow-ups I have made. I would appreciate it if a senior representative could urgently investigate this matter and provide a clear update as soon as possible. My husband and I financed properties through other banks and have never experienced a similar issue. I therefore request that this matter be treated with the urgency it deserves and that I receive a response without further delay.