Pathetic Service

On 18 March 2022 I spent an hour in total trying to a) get into the Festival mall branch b) to change my email address only to be "assisted" by a very rude individual only to find that in fact my email address was never changed. Today, 09 April 2022 I have been standing in the queue to get into the Greenstone Shopping Centre branch for 40 minutes - there are stil 7 people ahead of as I am typing this message, to AGAIN change my email address as I am not receiving my statements/invoices. Why do we as customers have to keep on being inconvenienced by *********** staff?? Why do you continue closing branches if clients are unable to make changes to their personal details online etc.? You have completely lost the plot when it comes to efficiency and customer service.