Pathetic Service

WOW it’s been an absolute nightmare to get things done with standard bank. I would never recommend anyone to deal with this banking institution ever. So I’ve taken up a blue bean credit card some time ago and like all young individuals having credit and not understanding the pros and cons of it I maxed it out on the first go . Well we learn from our mistakes and finally when I’ve decided to pay and close the account I get the run around and charged for doing so. And my journey starts. 19/05 made a settlement payment to the credit card . Called in on the 21/05 spoke to Lungile at 10:20 am to have it closed . Wow to my surprise o get debited R25 in June and I only realise this in July whilst going through my statement. And ever since the 06/07 I’ve been tried to get this sorted out. I’m tired stressed and sick and tired to dealing with Tom **** and harry in your customer care department. I’ve been to a branch on three occasions and guess what they send you to the telephone and you need to sort your **** out basically. No one is helpful , frankly I honestly think no one cares. No wonder standard bank is at the bottom ranks compared to other banks in South Africa and it’s because of your pathetic service you give to your supposed clients. Spoke to zandile Ref *** still waiting on a call from her since the 15/07 . I need someone to contact me urgently to sort this out asap and I’m not paying any charges that I’m not entitled to because I specifically followed every instruction given to me to close this credit card. As I wait for another 10 years for someone to contact me ……….