FH
Francois H
1 reviews | Active since Jul 2018
15 Dec 2020, 10:29
Pathetic service
I've been waiting in line at one of your branches in Douglas for over an hour just to get into the branch to close my account. I've been waiting another hour to get any service (still waiting). I have contacted your customer service to see if I can close my current account over the phone with no avail. Your online feature to close an account also surprisingly is not available. This is pathetic service! Easy to open an account online, but don't expect to be able to close it online! This specific branch is clearly under staffed!!
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Replies (2)
Standard Bank's replyOfficial
15 Dec 2020, 12:45Dear Francois
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Dec 2020, 12:45
Official
Dear Francois
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
FH
Francois H's updateReviewer Update
15 Dec 2020, 12:56Please note it's not the branch, but the fact that they are understaffed. The limited employees at the specific branch is trying their best to attend to clients.
FH
Francois H's update15 Dec 2020, 12:56
Reviewer Update
Please note it's not the branch, but the fact that they are understaffed. The limited employees at the specific branch is trying their best to attend to clients.