Pathetic service

Good day I trust you are well, as we aren't happy with the service we receive from standard bank. My husband is on a prestige account with standard bank, we have never been happy with the service we received. We never get assistance from standard bank, we took the account because we wanted to enjoy thee benefits but we haven't had a thing to enjoy from standard bank we have received nothing but pathetic service from you. Can we just get helped with cruises we facing now as there was an app upgrade and the online banking couldn't be assessed now we had to create new beneficiary unfortunately we bank our daughters school fees in the wrong account. Should you have not reset our profile we wouldn't be in this mess your consultants are impatient, not friendly and service is horrible. With Standard bank it's more of public glory and private misery. We would highly appreciate your help as we need your help to have the mess sorted out.