Pathetic Service

Good Day

Standard Bank offers certain terms and timelines, however they keep to none. I app**** for a credit card, spoke to a sales consultant and sent through all documents on the 14th September. I was told that I would have feedback or my card within 7 to 14days. Low and behold not only has this not happened, when I call in 3 times since, after being on hold for approx 15 minutes each time, i am told someone will call me back. This has not happened either. I am absolutely unhappy with the service I have been receiving from Standard Bank and would like feedback urgently. It is quite concerning that the staff do not get back to clients at all.