MA
Maxwell A

1 reviews | Active since Aug 2017

03 Apr 2020, 11:58

Pathetic Service

I would like to bring it to you attention that when something it paid up you cannot charge a daily interest fee. I have paid up my credit card and it even has a credit amount but to my biggest surprise i need to pay R 400 interest as i did not close the account immediately after making payment in full.

This is ****************. You owe me but i must make a payment?

its not enough that the interest are high, but knowingly because it was a need i did make use of the credit card. Now that i have paid it up i must continue to pay because i didnt want to close the account. Wow guess i am done with this pathetic services.

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Replies (2)
Standard Bank
Standard Bank's reply03 Apr 2020, 13:26
Official
Dear Maxwell
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Apr 2020, 10:10
Official
Hello Maxwell Amsterdam

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved. 

Kind regards
Complaint Resolution Centre 
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