Pathetic service

Pathetic service from standard bank ,my phone got ****** so I phoned them to block my app it took them 30min to get into their own system ,the airtime from the persons phone I was lending ran out before I could finish what I wanted to do ,the only thing we did in half an hour was awnser stupid security questions ,now today I went to standard bank boksburg k90 branch I was told they cannot assist me to get my app activated on a new phone because apparently they did block my app ,I was on the phone again at the branch for 30min when they did awnser the line was so bad they just transferred me to ask how their service was ,my problem is still ongoing ,im now on the phone again with them from home going on 20min no awnser ,It took nedbank 4min to block my app and activate it instanly again without me having to go to the bank itself what a piece of **** ill be moving my stuff over to nedbank soon