Pathetic service

Yesterday I tried making an immediate transfer ... assuming it would happen immediately. The amount was deducted from my account as well as the amount charged for the "immediate" transfer. I waited for approximately 3 to 4 hours before the amount actually cleared and for the recipient to get the pop. During the 3 to 4 hours i tried calling the customer helpline, I waited for 30 minutes before i ended the call because no one cared to answer. So, they charge for a service (immediate transfer) that has not been delivered and you also offer a helpline, with no help.