TL
Thabo L
1 reviews | Active since Sept 2011
14 Oct 2020, 18:16
Pathetic service
I received a settlement letter of which I paid up my loan. After paying I followed up and receive a paid up letter however standard bank still has not closed my account on the bureau. This is more than a month ago and followed up with their call Centre 4 weeks ago which they promised to close my acc on bureau but till today nothing
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Oct 2020, 02:42Hello Thabo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Oct 2020, 02:42
Official
Hello Thabo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
21 Oct 2020, 15:30Dear Thabo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Oct 2020, 15:30
Official
Dear Thabo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***