KT
Kerlynne T
1 reviews | Active since Dec 2018
10 Jul 2022, 09:47
Pathetic service
On the 5 July i deposited money into a standard bank atm when load shedding kicked in and the atm switched off. The atm didnt return my money or anything. I went to the bank the following day and waited 2 hours for someone to assist me. The consultant logged a query and said turn around time will be 48hours. I called the bank to follow up and the rude Thabo attended to my call and said no its now 72hours. I saw SBV emptying the atm on Thursday so what the hell is going on and why do i have to wait so long just to get my money back. This is pathetic service from standard bank as i need my money asap.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
10 Jul 2022, 09:51Good Morning Kerlynne Treasurer
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2022, 09:51
Official
Good Morning Kerlynne Treasurer
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
KT
Kerlynne T's updateReviewer Update
11 Jul 2022, 08:59Standard bank claims there is no overage in the atm. I had to call you after you said you will call me. I will request camera footage from pick n pay and then you will need to explain where my money is actually because if someone stole it on your side there should be cameras inside the atm where SBV removes money. It has been a week and i still dont have my money back. This is not R200!!! It is R22000!!!!
KT
Kerlynne T's update11 Jul 2022, 08:59
Reviewer Update
Standard bank claims there is no overage in the atm. I had to call you after you said you will call me. I will request camera footage from pick n pay and then you will need to explain where my money is actually because if someone stole it on your side there should be cameras inside the atm where SBV removes money. It has been a week and i still dont have my money back. This is not R200!!! It is R22000!!!!
Standard Bank's replyOfficial
11 Jul 2022, 10:29Dear Kerlynne Treasurer
We have requested that our ATM department look into this matter with urgency.
The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
We have requested that our ATM department look into this matter with urgency.
The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2022, 10:29
Official
Dear Kerlynne Treasurer
We have requested that our ATM department look into this matter with urgency.
The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
We have requested that our ATM department look into this matter with urgency.
The team will be in contact with you.
Kindest regards,
Standard Bank Hello Peter Team
***
KT
Kerlynne T's updateReviewer Update
11 Jul 2022, 11:51I honestly dont understand how standard bank can keep money for a week and only now make it a matter of urgency. A large amount of money is a matter of urgency on the day it is reported! I was told 48 hours then changed to 72 hours then today 10 to 15 days. This is absolutely ridiculous! You should put yourself in the client shoes. Anyone will be uncomfortable, frustrated and upset if after a week you still dont have your money back! I am so disappointed with the service i am receiving. I have been more than patient.
KT
Kerlynne T's update11 Jul 2022, 11:51
Reviewer Update
I honestly dont understand how standard bank can keep money for a week and only now make it a matter of urgency. A large amount of money is a matter of urgency on the day it is reported! I was told 48 hours then changed to 72 hours then today 10 to 15 days. This is absolutely ridiculous! You should put yourself in the client shoes. Anyone will be uncomfortable, frustrated and upset if after a week you still dont have your money back! I am so disappointed with the service i am receiving. I have been more than patient.
Standard Bank's replyOfficial
11 Jul 2022, 12:27Hello Kerlynne Treasurer
We understand your frustration.
Kindly allow the team to look into this matter and provide feedback
Kindest regards,
Standard Bank Hello Peter Team
***
We understand your frustration.
Kindly allow the team to look into this matter and provide feedback
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2022, 12:27
Official
Hello Kerlynne Treasurer
We understand your frustration.
Kindly allow the team to look into this matter and provide feedback
Kindest regards,
Standard Bank Hello Peter Team
***
We understand your frustration.
Kindly allow the team to look into this matter and provide feedback
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Jul 2022, 15:59Dear Kerlynne Treasurer
Thank you for taking our call and confirming that the feedback is indeed in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call and confirming that the feedback is indeed in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply11 Jul 2022, 15:59
Official
Dear Kerlynne Treasurer
Thank you for taking our call and confirming that the feedback is indeed in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call and confirming that the feedback is indeed in order.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***