Pathetic Service

<p>I have an exisitng bond with Standard Bank with an accessbond facility. I recently app**** for a further bond which was approved. I was NOT INFORMED that the further bond process would result in the accessbond facility being cancelled.</p> <p>On 5 December 2016 I transferred an amount of R6900.00 (my own savings) into the account, under the impression that I still had an accessbond facility. On Wednesday, 7 December 2016 I tried to access some of the funds and was denied access. I contacted the Homeloans call centre only to be told that the accessbond facility had been cancelled and that the call centre agent would send a request to re-activate the facility. I have been now been told that the money that I have deposited into the account has been absorbed into the balance owing and that it is not actually due to me.</p> <p> </p> <p>I CANNOT GET MY OWN MONEY! I have also been advised that I need to apply for a refund which has its own process. None of this took place due to any fault on my part! I now have to jump through all of these hoops to get my own money. All of this took place as a result of a bank process that I was not informed of and I did not authorise any kind of re-calculation on the account!</p> <p> </p> <p>I want MY MONEY back! The bank needs to find a way to resolve without further inconvenience to me as I have been on the phone everyday since Wednesday trying to resolve this!</p> <p> </p> <p>Will anyone even respond to this complaint? Does the bank care about it's clients or are we all just numbers! The service has been appalling and any level of empathy non existant!</p>