Pathetic service

<p>I needed to pay a large sum of money in November, so I visited the Westville branch to increase my payment limit. when I tried to do the transfer thereafter, I Got an error message. I called the prestige line and was told that it was a MasterCard issue. the person called me back to say all was sorted. it was not! I then called the Westville branch and Nash helped me and promised that all would be sorted and he would call back. no call back received. two days later I was able to do the payment but appeared to be a **** to the person I was paying the money to. today I tried to do my first EFT for December but it have an error regarding the limit. I called prestige line, and the person advised that I increase my limit by a certain amount. I did, over and above that, but once again got an error. I called back, spoke to a second person who started security checks again! her computer then had a problem and she would transfer me to someone else. when I protested about my airtime and asked to be called back, she put me on hold ...total time 10 minutes. eventually I cut the call. I'm so fed up with standard bank...been with them since my first account. I am finally ready to switch to fnb...never thought I would.</p>