1 reviews | Active since Jul 2015

06 Oct 2016, 08:34

Pathetic Service

<p>I am very dissatisfied with the poor service I have received from Standard Bank in opening a Prestige cheque account. Opened account at Cape Gate branch more than a week ago. Phoned ********** to follow up on progress. Left multiple voice message to follow up on avail of card. No one phoned me back and this is an account with personal banker. Pathetic service.</p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Oct 2016, 14:57
Official

Good day Louis

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Oct 2016, 10:22
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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