Pathetic service

<p>I've been banking with Standard Bank since I was atleast 3 years old and ever since I move to a Prestige account the service has been such a shlepp. It took almost a month for me to receive a credit card which was approved, app**** for VAF pre - authorisation that took another 3 weeks and then was told a quotation is now required (defeats the purpose of pre - authorisation)... now sent an instant money voucher and their ATMS had issues now been calling for 3 days with promises that someone will get back to me and still no feedback (mind you I am now wasting airtime trying to call because you will be placed on hold forever, last call went for 18min!) Really disappointed...</p>