ZM
Zanenodien M

1 reviews | Active since Jul 2016

04 Oct 2016, 09:50

Pathetic service

<p>Spoke to Magabu Moremi at standard bank prestige customer service, requested my statement to be e mailed throught to me, she down right refused because my e mail add on they system was not the same as the e mail i was giving her, what a joke because this is not the first time i requested for this. The funny thing is that she confirmed all my details and the fact that i was the one calling. Taryn Cameron the team leader then then camer to assist but was very offish as when i told her that i am putting this on hello peter she just put the phione on hold. Taryn you should have been more apologetic, and Magabu needs to go for training. I would like a letter of apology for service recieved. By the way who changed my e mail why do i need to go to a branch to correct</p>

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Replies (1)
Standard Bank
Standard Bank's reply04 Oct 2016, 15:12
Official

Good day Zanenodien Mills

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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