Pathetic service

<p>I recently opened a business account with standard bank.</p> <p>When speaking to the consultant, I made it crystal clear that I need to use the account and card to do online transactions. For eg. Ordering products online, booking flights and funding a brokerage account off s****.</p> <p> </p> <p>The consultant confidently advised which account to open and gave me his assurance that in 7 days I will recieve the embossed card which I can use for online shopping, booking flights and transfering money.</p> <p> </p> <p>7 days past and I went into the bank to enquire about my card. </p> <p>The consultant I had met with was unavailable and I was told to come back on Tuesday.</p> <p> </p> <p>Monday I recieve a call from the consultant stating that the card was never ordered and to his knowledge he never recalls me mentioning that such a card was needed.</p> <p> </p> <p>I mean the level of brainlessness is beyond amusing, I had discussed in the first line of speach the purpose of the account would be to transact online and would never be used for card swip purchasing in stores or withdrawals from ATM's in any way or form.</p> <p> </p> <p>The delay of the card now forces me to use EFT's to transact which has delayed the purchase of my workstation, as funds take 2 days to clear, which I need to be up and running by 1st of Oct, I had to make alternative arrangments to book my flights for meetings I have and had to use someone elses credit card so that process isn't delayed. I also have to book flights to leave the country before making visa application which I only have 15 days to do quite frankly that is completely *****ed and blown to hell now, I'll have to postpone it to next year January. </p> <p> </p> <p>Needless to say the delay has cost me quite a lump sum in revenue, business starting later then planned, priority shipping fees having to be paid for my work station to arrive which will still be 4 days later then I need it by. </p> <p>This delay cause by complete incompetence has seriously caused me to haemorrhage capital. </p> <p>I'm a trader and delays getting my capital and equiptment needed to tackle the financial markets in time causes me to loose trading opotunities. If anyone else is a trader they'll know that a god damn 5 min delay can cost you a substancial amount of capital, let alone an entire week in delays. </p> <p> </p>