Pathetic Service

<p>Good Day </p> <p> </p> <p>On the 24 th August I contacted Standard Bank Home loan department requesting a paid up letter. I was transferred to the legal department. After i spoke to that agent he transferred me back to call centre. I logged a compliant-service request nr: ********** 358 . Thabo called an said someone from the complaints department will call me. No call and no paid up letter received. I have a judgement on my name and the credit bureas were waiting on the paid up letter. I paid R3000 to have this taken off and Standard Bank didnt even have the decency to notify the credit bureaus. The house is sold. and now i cant get assistance for a stupid paid up letter. Where has the customer service gone. is everything a struggle??? Does no one work anymore is it just pass the buck. while the customer has to suffer. This is so unfair i did my part Standard Bank please do yours. !!!!!!! I WANT A PAID UP LETTER . PLEASE EMAIL IT TO **********