pathetic service

<p>I had business to do at Langebaan branch and straight of being in a wheelchair i could not get in as the very steep ramp and the door are on top of each other. So i had to wait for a passerby to help me get inside. I was applying for a card and waited for a while to be helped as the staff were having a chat on there own. I was the only person in the bank. They could not help then and said they would phone me when the card was ready. The next day the person who helped was on leave and did not tell anybody else about me. A week later i went in again and battled to get in again. When i was helped i had to explain my story again as no body new anything about me. They then promised to get back to me and that was 3 weeks ago. What a usless bank and branch.</p>