EM
Erika M

1 reviews | Active since Jul 2016

07 Jul 2016, 09:17

Pathetic Service

<p>I worked for Standard Bank for 19 years and it was always about service. Today I am a disgrunted customer. On Sunday 3 July 2016 +- 11h15 I deposited R5000 cash at atm nr 8000 at Wonderboom Junction. The envelope got stuck and I received an error code. I personally know the people who work with the atm's. I contacted Mr Gary Thompson who later confirmed that the custodian did clear the jammed envelope. I was told it will take 2 working days to be processed which I understood. I was then reverred to Mr Sam Madisha who also reported this to Mr Petrus Leshabane. Despite all my contacts it was to no avail. Today 4 working days later the deposit is still not reflecting in my account. I need to know where my money is. Was it ****** or do Standard bank just don't give a **** about customer service???? When I get my money I will look for another bank who still care about customer service.</p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Jul 2016, 11:58
Official

Good day Erika Meiring

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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