Pathetic Service

<p>App**** online to open a new cheque account. Its been 3 days and no one from the bank has contacted me. I have even called the bank to find out what documentation needs to be sent through and what email addresses do i need to send it to and after being put through to about 5 people, no one could help me. I had called in again today and from what the call centre has told me, no one has looked at it yet and they will call me in 2 hours? If this is the service i get from standard bank as a new customer then i can only imagine the pathetic and useless service they provide if you are already an existing customer. Maybe they really are NOT moving forward at all. </p>