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Julian O

1 reviews | Active since May 2011

17 Jun 2016, 07:35

PATHETIC SERVICE

<p>Standard Bank has listed me on ITC for no reason. Now that the bond has been paid in full AND cancelled, Standard Bank refuses to take responsibility for their actions and remove the ITC listing with immediate effect. Standard Bank expects me to do their work for them - free of charge!</p> <p> </p> <p>The customer service from Standard Bank cannot be complained about - THERE IS NO SERVICE TO COMPLAIN ABOUT!</p>

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Replies (4)
Standard Bank
Standard Bank's reply17 Jun 2016, 11:39
Official

Good day Julian

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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JO
Julian O's update18 Jun 2016, 08:31
Reviewer Update

Email was received from Standard Bank Complaint Resolution Centre, Reply to the email was made. Awaiting positive reply.

Standard Bank
Standard Bank's reply20 Jun 2016, 08:09
Official

Good day Julian

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Jul 2016, 11:04
Official

Dear Mr Van Onselen

I refer to the e-mail correspondence and confirm that the matter has been addressed, should you have any further concerns you can contact me.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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