KK
Kelly K
1 reviews | Active since Apr 2013
01 Oct 2019, 12:07
Pathetic Service!!!
I have been trying to reach *** for weeks and still have not received my prescription letter. When I call the call center on *** (Oupa) I am told to send an email to *** and told that the department is not available telephonically. I need to get off debt review and you are hindering this process. The account has been removed from my credit profile! Seriously pathetic service!I will be taking this uup with the National Credit Regulator.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Oct 2019, 12:27Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Oct 2019, 12:27
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
***
***
KK
Kelly K's updateReviewer Update
01 Oct 2019, 15:11I look forward to the assistance.
KK
Kelly K's update01 Oct 2019, 15:11
Reviewer Update
I look forward to the assistance.
KK
Kelly K's updateReviewer Update
02 Oct 2019, 20:59I would like to know why I have not yet been contacted since you responded to this review and is this an example of your " providing the best possible service and assure you that this will be addressed as a matter of urgency"? I;m taking this further I cannot tolerate such disregard towards such an urgent matter!!!!
KK
Kelly K's update02 Oct 2019, 20:59
Reviewer Update
I would like to know why I have not yet been contacted since you responded to this review and is this an example of your " providing the best possible service and assure you that this will be addressed as a matter of urgency"? I;m taking this further I cannot tolerate such disregard towards such an urgent matter!!!!
Standard Bank's replyOfficial
14 Oct 2019, 10:15Dear Kelly
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Oct 2019, 10:15
Official
Dear Kelly
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***