Pathetic Service

I initially app**** for a Credit card via the banking app on the 18th December 2023. I was requested to send through proof of payslip which I did however, when I tried to download my contract I was kicked out of the banking app. I then called the Standard bank call centre where the matter was escalated and I was informed I would be contacted within 3 days. I was not contacted.

I then called a second time on Saturday where a consultant escalated the matter for a second time. I again, received no contact thereafter. I reapp**** via the banking app early on 27 December 2023 and was approved for R56 000. I then called the Standard bank call centre to reaffirm my application, only to be told they never received my payslip. This was due to an automated response which blocked my emails to ***. The matter was then escalated for a third time. I was contacted by Mavis Mkamah who assisted me. I sent through my payslip and employment contract.

I am highly disappointed in the service as I urgently needed this card. I had to follow up numerous times as no communication was ever sent to me. I cannot understand why there is any hold up, if I bank with Standard bank, my salary goes into my account every month and I’ve sent through my employment contract. PATHETIC SERVICE INDEED!!!