Pathetic service

During first week of lockdown, spent 2 hours waiting to get into Pinelands branch to order a new card. It's 3 years later and I still don't have one. Numerous queries at Pinelands and Woodstock branch and but everytime the staff pretend not to know me, even after going to the same people that helped me. No replies to any email requests. Banking app doesn't work, rebooted the app and now it needs card details to continue. The card which I don't have. Standard bank is a pathetic watse of my time and yet they take their bank charges on time. I will not recommend this bank to even my enemies.