Pathetic Service

I was retrenched last year and Standard bank handed over my account to Nortons attorneys, when I spoke to a Johan he said I did not have an insurance life protection on my account. To my surprise when I went to STD branch Wonderpark I was informed by the consultant that I have a life protection plan which I've seen after sorting out my STD app. Nortons attorneys that works on behalf of standard bank has been calling to collect their money, I have spoken to 5 people already and send through couple of email and have not heard any response. I had spoken to Mojalefa who offered to assist me to send an e-mail on my behalf to follow up. This morning I spoke to a very rude Bafana who was shouting at me whilst I was trying to narrate my story, I've never felt so angry and so annoyed in my life. If i was his manager he would definately be fired as he has no clue what emphathy and listening s****s are.

I still have not heard from STD bank e-mails I've been provided are returning, which makes me wonder how as a client am I suppose to get any response. On this account I apparently have a private banker who referred me to a call centre number Sithembiso Mkhize who had no clue that he was handling my account, such an appalling service from STD bank, I would not refer anyone to such disgusting servivce.