pathetic service

so standard bank states that we can now get a payment holiday with regards to the whole covid19 situation, i tried calling you guys so many times spent an hour and a half over the phone and did not speak to anybody, when it comes to me making my payments i do it and also the bank chargers are ridiculous but i still stick by std bank, and guess what still get the same disgusting service. i could not get through so I went on to Facebook and sent A MESSAGE, THE PERSON WHO REP**** DID NOT EVEN GREET ME.... my gosh what has this world come to like really, i want assistance regarding the payment holiday and i want it asap. somebody contact me or i am going to the ombudsman and papers.