PR
Paul R

1 reviews | Active since Oct 2011

16 Apr 2020, 10:07

PATHETIC SERVICE

Standard bank attorneys offered me a settlement discount on my loan accounts. two of them. i accepted and paid them both off simultaneously. However, come time to get the paid up letters, i was then told that the accounts were not paid in full. i have since been sent from pillar to post for over a month, making nearly 5 calls every day, and explaining myself over and over, and sending all required proof. very disapointed with this pathetic service.

0
Replies (1)
Standard Bank
Standard Bank's reply16 Apr 2020, 10:10
Official
Dear Paul

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
***
***