jJ
johnnyprens J
1 reviews | Active since Mar 2017
21 Jul 2021, 12:39
Pathetic service
So it's been two months now and I'm still struggling to get my money. Last week you sent me an email that states my money will be credited into my active account but that was a lie. And on Monday you told me to wait 24/48 hours for the charge back to be credited in my account and its been 48 hours and my account hasn't been credited whatsoever. Can you please take this matter more seriously. I can't trust standard bank anymore because they are just making excuses to keep my money. *** 1*** CHARGEBACK Credit R1111.00. Dispute card reference number 45 244 103
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Replies (2)
Standard Bank's replyOfficial
22 Jul 2021, 02:41Hello Johnny
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Jul 2021, 02:41
Official
Hello Johnny
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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jJ
johnnyprens J's updateReviewer Update
23 Jul 2021, 12:49Ja standard bank its now been 5 days and you're still not doing anything. You assured me that this matter would be addressed as urgent. But now my money is still not credited after the 24 hours and then you told me after 48 hour and then after 72 hours, and I've waited but now it's been 5 days and no charge back. I'm starting to think you are taking me for a fool
jJ
johnnyprens J's update23 Jul 2021, 12:49
Reviewer Update
Ja standard bank its now been 5 days and you're still not doing anything. You assured me that this matter would be addressed as urgent. But now my money is still not credited after the 24 hours and then you told me after 48 hour and then after 72 hours, and I've waited but now it's been 5 days and no charge back. I'm starting to think you are taking me for a fool