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riccardoj R
1 reviews | Active since Aug 2017
19 Apr 2023, 15:58
Pathetic Service
i have been calling your vehicle finance department to find out the progress of my Vehicle Finance Application. i Have been transferred to 7 different agents not able to help. i Have app**** for vehicle finance.Had a bond with you guys and settled it in November. Now you guys are not willing to help me.Pathetic Service.Funny i was good enough for a Home Loan but not Vehicle Finance.Please educate your agents.Also received a sms that i have been pre-approved so what is the problem ? Going to take this to the Press if i have to
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
19 Apr 2023, 16:01Dear Riccardo
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Apr 2023, 16:01
Official
Dear Riccardo
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
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riccardoj R's updateReviewer Update
19 Apr 2023, 16:02And holding on exactly 50min for help....Pathetic Service.Why send me a sms pre-approved Congratulations with no help?
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riccardoj R's update19 Apr 2023, 16:02
Reviewer Update
And holding on exactly 50min for help....Pathetic Service.Why send me a sms pre-approved Congratulations with no help?
Standard Bank's replyOfficial
19 Apr 2023, 16:06Good Day Riccardo
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Apr 2023, 16:06
Official
Good Day Riccardo
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
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riccardoj R's updateReviewer Update
20 Apr 2023, 12:09Can someone please call me urgently from your vehicle finance department.Been holding on for an hour already and it's pathetic.***
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riccardoj R's update20 Apr 2023, 12:09
Reviewer Update
Can someone please call me urgently from your vehicle finance department.Been holding on for an hour already and it's pathetic.***
Standard Bank's replyOfficial
20 Apr 2023, 12:22Dear Riccardo
We apologize for delay. We have noted the escalation done by the team.
We have requested urgent feedback from our VAF department.
Please be on the look out for a call from our team.
We apologize for delay. We have noted the escalation done by the team.
We have requested urgent feedback from our VAF department.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Apr 2023, 12:22
Official
Dear Riccardo
We apologize for delay. We have noted the escalation done by the team.
We have requested urgent feedback from our VAF department.
Please be on the look out for a call from our team.
We apologize for delay. We have noted the escalation done by the team.
We have requested urgent feedback from our VAF department.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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riccardoj R's updateReviewer Update
21 Apr 2023, 16:21I Cannot for the life of me understand why Standard Bank is so difficult. You guys give me an approval for a Kia Xline with no deposit now i want a cheaper car which is much less but you asking a R16000 Desposit.Does not make sense.The other car is much more less and cheaper and you not asking deposit now you want a R16000 deposit on a Picanto Style which is way less than the Picanto Style.The service from you guys is utterly pathehtic.
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riccardoj R's update21 Apr 2023, 16:21
Reviewer Update
I Cannot for the life of me understand why Standard Bank is so difficult. You guys give me an approval for a Kia Xline with no deposit now i want a cheaper car which is much less but you asking a R16000 Desposit.Does not make sense.The other car is much more less and cheaper and you not asking deposit now you want a R16000 deposit on a Picanto Style which is way less than the Picanto Style.The service from you guys is utterly pathehtic.
Standard Bank's replyOfficial
21 Apr 2023, 16:38Dear Riccardo
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Apr 2023, 16:38
Official
Dear Riccardo
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***