HK
Hendrik K
1 reviews | Active since Jul 2021
08 Jul 2021, 00:18
Pathetic Service
I was on holiday in Langebaan. My cashcard was frozen by Standard Bank for no reason which I discovered on a Sunday afternoon!!! No contact from Standard Bank whatsoever. I tried to resolve the matter by visiting the branch at Tygervallei twice...promises were made with no result. Phoned call centre and was put on hold for 30 min and cut off...tried to send e-mail from my S/B app which was deleted...where to from here?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Jul 2021, 01:29Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Jul 2021, 01:29
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
09 Jul 2021, 01:29Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply09 Jul 2021, 01:29
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***