MM
Mpho M
1 reviews | Active since Feb 2015
05 Jan 2021, 09:09
Pathetic Service
I regret the day i switched to standard bank, you people provide the worst service. I have called your call center more than 5 times and your agents drop the call or put me back in the queue whenever i ask to speak to a manager.
I hope you listen to the calls i made and you will realize the kind of pathetic service your staff is providing to customers.
I would recommend that people NOT open banking accounts with this bank. They do not value customers at all.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
05 Jan 2021, 10:38Good day Mpho,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards,
Complaints Resolution Centre.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards,
Complaints Resolution Centre.
Standard Bank's reply05 Jan 2021, 10:38
Official
Good day Mpho,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards,
Complaints Resolution Centre.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards,
Complaints Resolution Centre.
MM
Mpho M's updateReviewer Update
05 Jan 2021, 15:21Is this just a copy and paste reply or is anyone actually going to assist me?
MM
Mpho M's update05 Jan 2021, 15:21
Reviewer Update
Is this just a copy and paste reply or is anyone actually going to assist me?
Standard Bank's replyOfficial
06 Jan 2021, 16:15Good day Mpho,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply06 Jan 2021, 16:15
Official
Good day Mpho,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
MM
Mpho M's updateReviewer Update
09 Jan 2021, 07:38Still nothing has happened. No callbank, nothing!!! This is a clear indication how pathetic your customers service is. Your agent ( Mfanafuthi) is not even replying to my emails. How do you employ people who are not dedicated to customers service and their jobs.
MM
Mpho M's update09 Jan 2021, 07:38
Reviewer Update
Still nothing has happened. No callbank, nothing!!! This is a clear indication how pathetic your customers service is. Your agent ( Mfanafuthi) is not even replying to my emails. How do you employ people who are not dedicated to customers service and their jobs.