CR
Carmen R

1 reviews | Active since Mar 2016

05 Mar 2016, 12:39

PATHETIC SERVICE

After my third attempt to buy a house, Standard Bank incompetence just gets worse. <br> <br> First Bond application declined due to affordability after being advised \we do not do pre approvals you must submit an offer to purchase\"<br> <br> Second bond application I got a \"pledge\" which is like a pre approval - Due to poor turn around times and \"system issues\" the bond was not approved in time hence another buyer got the house.<br> <br> Third Application - You cannot afford the repayment after being pre qualified that I could ! Teamleaders and Staff don't bother to return emails or phone calls. Promise to call you back but don't!<br> <br> This is unacceptable !"

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2016, 14:16
Official
Hello carmensmith,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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