Pathetic Service

I went to do shopping on Saturday. Paid with my card and was told my account has insufficient funds. Drew a statement, I notice a transfer of R3077.77 from my account to another account. Went into the branch and was told the transfer was for another old account. Apparently the account was never CLSD and accumulated interests. Not once was I notified of this, not even when I opened my new account. My new account was activated without any problems. I tried speaking to STB but no one wants to take responsibility. Everybody is now blaming the person who opened the account and that person is \missing\". How do you expect me to live through this month? Why not deduct R500.00 or even R1000.00. You were aware of the amount of the money in my account and yet you don't give a damn about your customers. You just went ahead and clear it. How would you feel if this happens to you, especially in the beginning of a month? You left me with R-8.38 in my account and then had the audacity to charge me R130.00 because I have a credit balance. I spoke to so many people this last week and only got promises, we will phone you back. You the worst bank ever and a disgrace to the banking industry. "