Pathetic Service

I have app**** for a home loan on 18 February 2016. To date I have received no feedback on my application and it has not yet been processed. I have submitted all documents on more than 5 occassions to the email that they provided me. Over and above this I have sent the documents to 4 different individuals when I called in. Everytime I call for progress I am told that they do not have my documents. So where are my documents going if i am getting confirmation that it is received and I am sending it to idiviudal?. Clearly standardbank home loans department has individuals who do not know what they are doing and are not doing their jobs. I have also received email confimations that my emails where deleted without being read. I have been a loyal customer to standard bank for all of my banking years, I am also a prestige banker and the service I have been receiving is unacceptable. Due to this unprofessional service I am going to take my account to another bank. My family also banks with standardbank and they are also considering moving their accounts. Home Loan application ***<br> <br> I am a very dissapointed customer!