WK
Willie K

1 reviews | Active since Jul 2022

21 Jul 2022, 11:04

Pathetic Service

Once again your people are *********** and your systems are broken 1. Even though I rep**** and confirmed I want my card delivered you ignored that and almost sent it to the branch 2. I had to phone twice to try and resolve this and I am still not sure if and when I will receive this thing 3. then on call *** you confirmed that you are unable to receive e-mails and I need to go to one of your branches while your automated system speaks about all the information I can receive but you cannot? 4. previously you declined to even get back to me with my home loan application and my vehicle finance application and credit increase application? So you are not interested in my business? 5. Your system at month end does not work at all. I cannot draw money and make payments most months?

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Replies (1)
Standard Bank
Standard Bank's reply21 Jul 2022, 11:11
Official
Hello Willie Rouxvein Kriel

This is not the level of service we strive for. We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. We will be looking into this matter and get back to you. 

Kind regards 
Standard Bank Help Centre 
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