HN
Helen N

1 reviews | Active since Mar 2021

28 May 2024, 11:54

PATHETIC SERVICE

My GOD since the 23.05.2024 I have been on the phone *** to Standard bank what poor telephonic service it is unbelievable I have mailed a manager yesterday to date no response. I called back now on the phone for hours they call back then silence .

I was trying to open an account clearly if this is how it works I'd rather go elsewhere .

There wasd one just one indivisdual AYANDA that gave me the best response she could not complete my request as it was another department but i was put through put on hold by a certain ZWAI cut off and forgotten.

Pathetic would be an understatement . so this is my feedback do not waste your time unless you own cell c vodacom or mtn as you would needs thousands of rands to make a call and be on hold . a serious ZERO

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Replies (2)
Standard Bank
Standard Bank's reply28 May 2024, 11:57
Official
Hi Helen

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply31 May 2024, 11:29
Official
Hi Helen

We hope you're well. 
 
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. 
 
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team
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