Pathetic service

I have had the worst experience with standard bank and their consultants. I took over Thandanani last year and since then, we have had delayed assistance with switching over to, to the point that we only switched when our bank card expired, which then also was major issue. Our business banker took time to arrange the cards (2 that were needed) and left on holiday shortly after. However, the cards had not been set so we could not use them anyway. When collecting the first card, I was sent up and down even though I was one of the first people at the bank (Clearwater), only to get back to the branch and be placed last in the queue. This resulted in me having to go again to the bank to collect the second card and have the cards set. They informed me it was set but when I tried cashing, it did not work, apparently the business banker had to set it. I then spent time on the phone and was told that I would have to link the business account to my personal banking app as they do not have a separate one. I was shocked to say the least as this was not the case with the previous director. They could not help me either and asked that I go to another bank that has a business banker. I then went to Westgate and the business banker that assisted me was exceptionally helpful, she got in touch with the person that our banker had left our information with and I left there feeling like it was resolved. We had agreed on limits and getting the business online instead on internet banking. WHAT A DISASTER, to say the least. The limits were not set correctly, I had to call in again on Monday to have the limit reset again. Then I was told telephonically and via email that the business online needs a new resolution and meeting minutes from a board meeting stipulating that I have approval to use business online. Where was I supposed to get minutes from when this was not communicated with me by my banker? All the while, we have no access to bank accounts and have to do things manually which is very difficult. Anyway, it takes a few days to arrange but nevertheless, I get the documents signed by the board and submit... What am I told by the business online consultant: that she needs to send an electronic document for the board to sign, and insists she told me about it whereas I know she didn't and that was not communicated via email either. I have been very patient and understanding with standard bank but when is enough enough, honestly. As I type this, it is still not resolved. I know how difficult it will be to switch banks which is why I have been so patient but it is getting to a point where we take our business elsewhere. I am angry and at my wits end which standard bank does not seem to care about, this is just a summary of the experience and does not do justice how pathetic the service had been. HONESTLY, THE WORST SERVICE I HAVE EVER RECEIVED.