Pathetic service

On 12 October 2021 me and husband went to the bank in our area to apply for re-advance we were put on fone with a consultant.the consultant checked and we qualified he ask us to ask one of the consultants in the bank to give us a re-advance payment form to complete then we had to email it bank to *** &*** did email it immediately he sed it wil take 3-5 working days to payout. On 25.10.2021 we received a email from re-advance dept to re submit with more documents which we did again.by the 18th November we still heard nothing and no payout!we went into our branch 18.11.2021 explained to a consultant and re did everything for the 3rd time over again she told us the same as previous consultant monies will be paid out in 3-5 working days.on 30 November my husband went back to bank they put him fone again to speak to a consultant to check why has no payout been made consultant couldn't explain why when it was approved she said it might be problem in payout dept we should wait another 3-5days and see.on 8.12.201 I contacted standard bank myself because now it's been long that we going back and forth nd no one can help us.i spoke to tshidi makgopa and she tried to check again why no payout was made but she said she will escalate to payout to dept and wait for feedback then Email Me I emailed her later that day bt she still didn't get feedback on 9.12.2021 I called again to speak to tshidi I came though to lucky in call centre he also checked my profile again and escalated to payout and gave me a reference but still no feedback. Today I contacted standard bank once again and spoke to Patrick that said he saw previous notes from agents that escalated but still no feedback from payouts. I want someone from standard bank payout to call me and give me a explanation what is going on because this is ridiculous that I have to call all the time since October and it's December now and still no payout !this is pathetic service