Pathetic service

This is my SECOND complaint on the PATHETIC service I receive from STANDARD BANK. I wanted to open an account in DECEMBER 2015. I had to place a complaint here because I waited for an hour at a branch with NO HELP RECEIVED. I was then contacted after to open my account. Mind you, I was told that I qualify for a prestige account, then the next person told me I don't. An alternative account was opened in<br> DECEMBER 2015 and today I am still waiting for notification that my card is ready for collection. I have called the call centre who pass me from the General banking division to the card division without trying here you out. They are all clueless as to what First Call resolution is. Mind you when I eventually opened the account the person who was supposed to assist never responded to my last mail and was told she was on holiday after having to call. I AM FED UP. I need someone to call me to assist in CANCELLING my account. FNB give cards in 3 - 5 DAYS PROMPT. STRANDARD BANK HAS NO UNDERSTANDING OF CUSTOMER SERVICE