Pathetic service

Item: Standard Bank
Rating: 1
Author: Michelle S

I am soooo upset with STANDARD BANK Firstly I struggle to get my account number as hy have emails to prove... Then this morning they phoned everyone in my family without even consent from me as I have already made arrangements with a lady that I spoke to this morning.... They state you have time to pay until 27 August and now this week they phone my whole family.... This is really a pathetic and embarrassing when family you don't even have contact with contact you and say oh pay your bills....

If I knew this was how standard bank treat there customers I wouldn't have moved there so upset don't even want a account anymore

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Aug 2019, 16:19

Dear Michelle

Thank you posting your comments.

One of our bankers will be in contact with you.

Kind regards
Complaint Resolution Centre

Standard Bank's reply08 Aug 2019, 16:19

Official

Dear Michelle

Thank you posting your comments.

One of our bankers will be in contact with you.

Kind regards
Complaint Resolution Centre

Standard Bank's replyOfficial

19 Aug 2019, 09:30

Dear Michelle Swart

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply19 Aug 2019, 09:30

Official