PATHETIC SERVICE

standard bank is PATHETIC! I took out a student loan for my daughter. When we left (after I had trouble getting the loan as well) I was under the impression a DEBIT ORDER was loaded for this account having given them my detail in the branch. NOW ALL OF A SUDDEN I AM TWO MONTHS BEHIND BECAUSE NO ONE AT THE BRANCH WHERE I TOOK OUT THE LOAN LOADED THE DT ORDER. NOW ITS MY FAULT. I AM SORRY - I WILL NOT MAKE AN ARRANGEMENT FOR THE TWO MONTH'S DEBIT THAT DID NOT GO THROUGH. WHY WAS I NOT INFORMED OF THIS WHEN THE FIRST PAYMENT WAS NOT MADE!!!!!!!!!!!!!!!!!!!!!!!

I NEED TO SPEAK TO A HIGHER PERSON THAN A CALL CENTRE AGENT WHO DOES NOT KNOW WHAT HER JOB IS.

ABSOLUTELY REDICULOUS