Pathetic service

In August I sent Standard Bank an sms that I would like to receive both my home loan and my vehicle finance statements via email to date I haven't received them via email I even got a call from Claudia who assured me that all it's in order to my surprise it's still not. Lloyd was supposed to investigate why this hasn't been done that was in November and come back to me he hasn't done so. Why am I not surprised after all one of their own think that we don't want to work and feel too entitled without lifting a finger. This bank has survived through the years because of the support of the same people they're disregarding. I think I will join the masses boycott of this bank.