Pathetic service

I am really disappointed in the service from Standard Bank Private Banking suite Tshwane. Staff don't seems knowledgeable on products and simple questions cannot be answered. When questioning access to international lounges I am directed to open my cards for international travel. I called and spoke to Mavis and she could not answer my questions. If you are working at a Contact Centre, surely you should have knowledge of your products benefits. This is strike 2 for Standard Bank. Three strikes and you're out i'm afraid.