lP
letoya P

1 reviews | Active since Dec 2013

13 Jun 2019, 11:18

Pathetic service

Credit card division is pathetic, debit order for month end was not extracted due to technical issues on Standard bank side. sms's send advising that i should make a payment why do you have a debit order in place in the first place. Can you guys fix this issue before it happens again month end.

Every month end you have issue if not the app its debit orders sort it out before month end.

0
Replies (2)
Standard Bank
Standard Bank's reply13 Jun 2019, 12:44
Official
Dear Letoya
 Thank you for posting a comment.
  
 One of our consultants will be in contact with you as soon as possible.
  
 Regards,
 Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Jun 2019, 10:10
Official
Dear letoya 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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