PATHETIC SERVICE

My cheque card constantly declines when i swipe for purchases. I was at Tygervalley branch yesterday 28/12/2015 consultant told me my card is not faulty but she would advise that i call card division to request a new card. I called 14:50 the agent tells me there's a P-block on my card, i told him that a few months ago that P-block was removed when i started using my card again. Consultants at Belhar branch assisted me with that, i can do withdrawals and eft's but cannot swipe. After 30minutes on the line the agent didn't assist me at all, neither did the teamleader. Today i call again at 10:24 spoke to Jack and i told him apparently there's a block on my card and i need it removed, he tells me there's no block on my card everything is fine. I asked him to double check because i'm not going to embarrass myself again in a store after 15minutes on the line he tells me he sees its a cheque card and he will transfer me to cards division. I've wasted enough of my time now by going to branches and calling call centre someone need to check my account today and rectify whatever is wrong and give me a update today.